Frequently Asked Questions
Where
can I buy Turbo International products?
Turbo International sells
through a worldwide network of distributors, all of whom
are experienced and reputable turbo service centers.
Where
are these distributors and how can I find them?
Please forward trade and wholesale or retail inquiry inquiries to our Contact Us page.
How
can I become a Turbo International distributor?
Send us brief details about your business, including product range,
selling new or rebuilt product, turn-over in turbos sold,
locations and territory covered, existing supply sources,
and distributorships held.
What qualities does Turbo International look for in a distributor?
If you would like to become a distributor, you should know
that we look for companies that are established and have
a proven track record of quality work and service in the
independent turbo after-market. Ideally, you should be
in the business of selling rebuilt turbos and/or new turbo
assemblies and parts. Your company should have turbos as
a major part of your product range and invest in inventory
to meet local demand with timely service.
How
do I identify and describe the product I want to buy?
Turbo International
uses a unique parts numbering system that cross-refers to
the part numbers created by the original turbocharger manufacturer.
This prevents any confusion between original products and
Turbo International's products. When ordering, refer to the turbo manufacturer,
their model type and part number; and give a brief description
of the item. The Turbo International catalog describes our full line
of products, including cross-references to the turbo manufacturers'
part numbers.
How
are products shipped?
There
are many options depending on a customers' urgency and location:
- Door-to-door service worldwide with UPS, Fed-Ex, and others
- Door-to-door or door-to-airport service using international freight forwarders
- A full range of global delivery services through the United
States Postal Service
What
are my payment options?
In North America, we accept company checks, cashiers checks,
money orders, MasterCard, Visa, and wire transfers. International
customers can take advantage of the convenience of bank wire
transfers and MasterCard and Visa credit cards. Terms of payment
are agreed upon on a customer-by-customer basis.
What are the terms of warranty?
Turbo International
warrants all products for 12 months or 50,000 miles, whichever
is reached first, from the date of fitting. Any product proved
to be faulty is replaced free-of-charge or credited at the
discretion of Turbo International. Direct, indirect, or consequential
damage or loss resulting from any claim is not the liability
of Turbo International. The liability for damage or loss shall not exceed
the value of the Turbo International parts involved in the claim.
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